Return/Refund Policy

Return Of Unwanted Goods:

• We offer a refund policy for unwanted returned goods only; exchanges are not available.
• All unwanted items must be returned within 28 days of the purchase date.
• A copy of the invoice or the order number must be included with the returned products.  Failure to include the order number will result in the return not being processed, and you will be responsible for the postage cost to have the items sent back to you.
• All returns must be in a resalable condition. No bands, tags or ties should be removed, and items must be returned in their original packaging. The cardboard backing must remain fully intact, with all information clearly visible.
• Any items that have been tampered with or used will not be accepted. You will be responsible for the £7.95 Royal Mail postage cost to have those items returned to you.
• We do not refund any costs associated with returning items to us.
• All returns must be sent with a tracking number and proof of postage must be retained until the return has been received and processed. Hair Kings Hair Extensions is not liable for returned items that do not arrive at our address or for parcels damaged in transit.
• Once a return has been received and approved, a refund will be issued. Please allow up to 5 working days for the refund to be processed.
• Colour rings are a non-returnable item.
• Tiny locks, nano/micro rings, hair brushes, combs, and aftercare products are non-returnable due to hygiene reasons.

Return Of Defective Products:

• In the unlikely event that you receive a defective product, you must notify Hair Kings Hair Extensions within 24 hours of the fault becoming apparent. Please contact us via email at hairkingshairextensions@gmail.com. All complaints must be submitted via email; no other forms of contact will be accepted.
• The trade account holder must contact us directly by email, providing the order number, full details of the concern, a complete list of aftercare products used, and clear images and/or videos showing the issue (Please note: Images of the fault alone will not be accepted. Hair Kings Hair Extensions requires the return of the actual item(s) to conduct a proper investigation and determine the cause of your concern)
• If Hair Kings Hair Extensions requests the return of the claimed defective product, you will be required to complete a defective goods return form and sign a disclaimer. Failure to complete and return this form will result in no investigation being conducted, and the matter will be considered closed.
• We will not liaise directly with the end user regarding any complaints. 
• We require the return of the claimed defective product to be returned within 7 working days. 
• Please do not dispose of any item you believe to be defective, as it will need to be returned to us for inspection. The hair must be returned in its entirety.
• All returned items must be sent with a tracking number and proof of postage. This must be retained by you until the return has been received and processed. Hair Kings Hair Extensions is not liable for returned items that do not arrive at our office address or for parcels damaged in transit.
• We do not refund any costs associated with returning items to us – this includes removal/refitting costs.
• Once Hair Kings Hair Extensions receives the item(s), an investigation will be conducted, and you can expect our evaluation within 7 working days.
• If Hair Kings Hair Extensions confirms that a manufacturing fault is present, a replacement will be offered. The replacement will be for the same product, quantity, and value as stated on the original sales invoice. Please note that refunds are not provided for defective items.
• We provide a 30 day warranty on all hair extension products from the date of receipt, as human hair is considered a consumable product.

When a Product Is Not Considered Faulty:

• A product is not considered defective if the hair has come into contact with sunscreens containing Avobenzone (butyl methoxydibenzoylmethane) or Octocrylene, as these ingredients can cause discoloration. Hair that has changed colour is not considered a faulty product. Colour changes (such as brassy or pink tones) are typically caused by a chemical reaction from products used on the hair or substances the hair has come into contact with. In such cases, we recommend using a Malibu C Hard Water Treatment sachet to help remove the discoloration. We will not be held responsible if Malibu C sachets are purchased from elsewhere, as they are available for purchase directly on our website.
• A product is not considered defective if the issue has been caused by the use of toners, hair dyes, purple/colour shampoos, any colour depositing products, or failure to follow our aftercare instructions. In such cases, this will void the 30 day warranty provided and Hair Kings Hair Extensions will not accept responsibility, replace, or refund the product.
• A product is not considered defective if the hair is worn in saunas, steam rooms, during head massages, or similar situations, as this can cause bonds to break down, slippage, or discolouration. Avoid exposing the hair to sea water, chlorine, or hard water, as these can also cause discolouration and dryness.
• A product is not considered defective if Olaplex or OGX aftercare have been used. We advise using professional salon products only with our hair extensions.
• Our hair products are sourced from real human hair and will perform like natural hair. Individual donor hair may vary—some may hold a style longer or require more maintenance than others. It is not possible to guarantee that two sets will behave or react in the same way. These natural variations are not considered a fault, and we cannot guarantee that every set of extensions will hold a style.
• With recommended aftercare and regular professional maintenance, our hair extensions can last up to 9 months (This is not a guarantee). We recommend using Hair Kings aftercare. While we advise a lifespan of up to 9 months, Hair Kings Hair Extensions cannot be held responsible if the products do not reach this timeframe, nor for any lack of care or maintenance by the end user.

Please Be Advised:

• Due to the way our rooted shades are processed, some fading of the root colour may occur. This can be noticeable as early as 6 weeks after the initial fitting and is not considered a fault with the product. We cannot be held responsible if hair colours do not meet expectations when a hair dye is reapplied.
• We understand that sulphate-free hair care is gentle, but occasionally product build-up may accumulate when the shampoo does not fully remove residues. In these cases, we recommend using a purifying shampoo followed by a deep conditioner. This should not be done every wash, as overuse can cause the hair to become dry or brittle.