DELIVERY:

*All orders placed before 3pm Mon-Fri will be dispatched the same working day via Royal Mail.
*Our standard delivery is the next working day (Mon-Fri) before 1pm delivery service and is subject to Royal Mail terms and conditions.
*A pre 9am (Mon-Fri) delivery service will require an additional payment and is subject to Royal Mail terms and conditions.
*A Saturday delivery service will require an additional payment and is subject to Royal Mail terms and conditions.
*Any orders placed after the 3pm cut off point Mon-Fri will be processed/shipped the following working day, excluding Bank Holidays.

DELIVERY DELAYS:

* Hair Kings Hair Extensions are not held responsible for any deliveries that do not arrive within the Royal Mail stated times. We will work with you to help track /locate any parcel.
* Hair Kings Hair Extensions are not held responsible for any delays or failure to deliver due to any cause beyond its reasonable control, or for Acts of God, acts of buyers, acts of any government authority, strikes, delays in transportation, fuel or energy shortages. In any event we will work with you ,for you to receive your goods as promptly as possible.

*Hair kings will not file postage refund claims for orders that do not arrive next day until the pandemic is fully over

MISSING PARCELS:

*In the unlikely event of a missing parcel, ( a parcel that can not be located once it has been dispatched from Hair Kings Hair Extensions warehouse), We are unable to report the parcel ‘missing’ to our shipping courier for 15 business days as per their terms.
*An order can not  be deemed ‘lost’ until this time has lapsed and therefore Hair Kings Hair Extensions are not liable to resend goods until a missing parcel claim has been accepted.
*We will endeavour to work with you to make an application for a full refund of missing goods via Royal Mail.

INCORRECT DELIVERY DETAILS:

*Hair Kings Hair Extensions will not be held liable for any incorrect delivery details entered at the time of ordering.
*In the event that goods are delivered to an incorrect delivery address due to incorrect details being entered at checkout, Hair Kings Hair Extensions are under no obligation to refund the order.
* If the goods are returned to Hair Kings Hair Extensions we will offer to resend the parcel to the correct details at a cost payable to yourself.
*If the order is no longer required once we have received it then a refund can be made minus the shipping costs.
* If a delivery error occurs due to a mistake made at Hair Kings Hair Extensions, we will take full responsibility for our error and aim to correct the error immediately .

ORDERS:

*Once an order is placed on our website, you agree to all terms and conditions.
* Once an order is placed and accepted no amendments to the order can be made.
* All stock available will be stated upon the website for purchase.
* We do not offer pre-orders.
* All orders are to be paid for at time of purchase.
* Hair Kings Hair Extensions can cancel, refuse or amend an order at any time