Delivery Information

All orders placed before 3pm, Monday to Friday, will be dispatched the same working day via Royal Mail.
Our standard delivery service is next working day (Monday to Friday) before the end of the business day and is subject to Royal Mail’s terms and conditions.
Orders placed after the 3pm cut-off time, will be processed and shipped the following working day, excluding Bank Holidays.
For all international deliveries, DHL will be the courier used. Please note that for international orders, any customs duties and local import taxes are the sole responsibility of the buyer and must be paid prior to delivery.
For same day dispatch using DHL, the cut-off time is 14:30. Any orders placed after this time will be dispatched the following working day, excluding bank holidays.

Hair Kings Hair Extensions are not responsible for deliveries that do not arrive within the courier’s stated timeframes. However, we will work with you to help track and locate any missing parcel.
Hair Kings Hair Extensions is not liable for delays or failure to deliver due to causes beyond our reasonable control, including but not limited to Acts of God, actions of the buyer, government authority actions, strikes, transportation delays, or fuel or energy shortages. In all cases, we will do our best to ensure you receive your goods as promptly as possible.

Please note that delays can occur and are outside of our control. We strongly advise ordering in advance, particularly during peak periods.

In the unlikely event of a missing parcel (one that cannot be located after dispatch from our premises), we are unable to report the parcel as ‘missing’ to the courier until 5 business days have passed, in accordance with their terms and conditions.
An order cannot be deemed ‘lost’ until this period has elapsed. Therefore, Hair Kings Hair Extensions is not liable to resend goods until a missing parcel claim has been accepted. Please note that Royal Mail investigations can take up to 30 working days.
We will endeavour to assist you in submitting a claim for a full refund for missing goods via Royal Mail.
Royal Mail’s decision regarding the acceptance or rejection of a claim is final.

Hair Kings Hair Extensions will not be held liable for any incorrect delivery details entered at the time of ordering.
If goods are delivered to an incorrect address due to inaccurate information provided at checkout, Hair Kings Hair Extensions is under no obligation to issue a refund.
If the goods are returned to us, we can arrange to resend the parcel to the correct address. Any additional shipping costs will be payable by the customer.
If the order is no longer required once it has been returned to us, a refund can be issued minus the original shipping costs.
However, if a delivery error occurs as a result of a mistake made by Hair Kings Hair Extensions, we will take full responsibility and aim to resolve the issue promptly.

Once an order is placed on our website, you are deemed to have agreed to our full terms and conditions.
Once an order has been placed and accepted, no amendments can be made.
All available stock is displayed on the website at the time of purchase. We do not offer pre-orders.
Full payment is required at the time of purchase.
Hair Kings Hair Extensions reserves the right to cancel, refuse, or amend any order at its discretion.
Please note that if multiple items or shades are ordered, they may arrive in the same packaging. This helps reduce the weight of parcels, keeping courier delivery costs down, and minimises the amount of plastic and cardboard sent to our customers, as we also re-use packaging wherever possible.
It is the responsibility of the professional extensionist to ensure that the item received matches the length, shade, and method detailed on the invoice before removing any ties or bands. Once the original ties or bands have been removed, the item is no longer eligible for return or refund.

Although we have strict checks in place to minimise mistakes, occasional human error can occur. We must be notified of an error within 72 hours.
If an incorrect item is received, we require valid proof of postage confirming that the incorrect item has been returned before the correct item can be dispatched.
We are unable to send the replacement item without proof of return, as we cannot guarantee receipt of the incorrect item.
Return postage costs will be fully reimbursed.
If you receive a higher-value item or a larger quantity than ordered in error and refuse to return the goods, your trade account will be revoked.